FREQUENTLY ASKED QUESTIONS

How to use a digital planner?

Check the Equipment and Setup section. The downloaded file also includes instructions.

What will I receive after purchasing the product?

You will immediately receive two emails from our shop: one confirming your order and another indicating that your download is ready. Please ensure your email address is correct and check your spam folder. Remember to download your digital files within 48 hours.

What is a digital planner?

A digital planner is an electronic version of a traditional planner available as a PDF file. It can be opened with any PDF-compatible app and is designed for use on tablets and computers. A stylus is often needed for writing and note-taking.

What if I enter the wrong email or miss the download deadline?

According to our refund policy, we cannot issue refunds or extend the download period. Please double-check all your information before purchasing.

Can I share the file with others?

No, the digital journal is protected by copyright laws and is intended for personal use only.

What are the benefits of subscribing to our email list?

By subscribing, you’ll receive free downloadable planner enhancements, exclusive discounts, and the opportunity to join our user experience program. You’ll also have the chance to request features for future products.

General

Equipment and Setup

Purchase

Can I get a refund after purchase?

No, all sales are final. Refunds cannot be issued once the digital journal is downloaded or accessed.

What payment methods do you support?

We use secure payment options with PayPal and Stripe, allowing payments via credit card, Apple Pay, Google Pay, and PayPal.

General

Equipment and Setup

Purchase

What is your recommended setup for using the digital planner?

We recommend using GoodNotes on an iPad with a 10.5-inch screen or larger for the best experience.

Can I use other apps?

Yes, you can use any PDF annotation app. However, our recommended apps have been tested for the best experience, and we do not support troubleshooting for other apps.

What equipment do I need to use a digital planner?

1. Tablet:

• Either an iPad or an Android Tablet.

2. Stylus:

• An Apple Pencil for iPad or a stylus compatible with Android tablets.

3. App:

Install one of the following PDF markup/annotation apps:

• GoodNotes (iOS only)

• Notability (iOS only)

• Noteshelf (available for both iOS and Android)

Can I use free apps?

Yes, the free versions of Notability and Noteshelf are sufficient.

If I don't have a tablet, can I use my phone or computer?

You can access the file using a PDF annotation app, but editing may not work smoothly, as this is not within our design specifications.

How do I import files and use hyperlinks in the digital planner?

The downloaded file includes instructions for importing files and using hyperlinks.

General

Equipment and Setup

Purchase

Still Having Technical Issues?

If you need help with technical problems not covered in the FAQ, please fill out our Report Form.